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FREQUENTLY ASKED QUESTIONS

Stevia is a zero calorie botanical sweetener. It is derived from the plant Stevia Rebaudiana.
Fair Trade International is a non-profit organization that ensures that the farmers and communities that provide Lily’s with our cocoa, cocoa butter and vanilla are fairly compensated. For more information, please visit fairtradeamerica.org.
All Lily’s chocolate bars, chocolate chips, baking bars and double crunch bars are certified Gluten Free by GFCO.
Our 70% Extra Dark Chocolate Bars, 85% Extremely Dark Chocolate Bars, Dark Chocolate Peanut Butter Cup, 55% Dark Chocolate Baking Chips, 55% Keto Baking Chips and our 55% Baking Bars do not contain animal products. However, these products are made on lines that also process products containing dairy, therefore, we do not recommend consuming if you have a dairy allergy.
Erythritol is a sugar alcohol which is naturally occurring in some fruits and fermented foods. It is often used as an alternative to sugar. It contains virtually no calories and has a zero glycemic index. It does not affect blood sugar or insulin levels, making it an excellent choice for diabetics. Our erythritol is sourced from a supplier that has strict Non-GMO policies in place for both its production processes and its raw material suppliers.
Although the volume of erythritol used in Lily’s is higher than the volume of Stevia, erythritol is only 60% as sweet as sugar, while stevia is 200-300 times as sweet as sugar. Therefore, Stevia contributes to most of Lily’s sweetness, while erythritol and the natural fibers contribute to rounding out Lily’s delicious flavor profile and mouth-feel.
Inulin is a naturally occurring soluble plant fiber. The inulin used in Lily’s Sweets products is derived from chicory root.
The dextrin in Lily’s, also known as resistant starch, is a naturally occurring dietary fiber derived from Non-GMO corn.
Yes, all dairy products in Lily’s are rBGH-Free.
The cocoa used in Lily’s Sweets products is not treated with alkali.
Yes! Visit lilys.com/pages/coupons and enter your information to access a downloadable coupon.
We only sell packs of 4 or 12 bars on our website, but you can purchase individual bars by visiting on our retail partners. Find Lily’s in stores near you by heading to our store locator and entering your zip code.
Standard ground shipping is offered by UPS and typically takes 1-5 business days to deliver, depending on location and product mix. We offer UPS 2 Day (guaranteed delivery in 2 days) and USPS Priority (delivery in 1-3 business days). Orders typically ship within 48 hours of receipt.
Orders typically ship within 48 hours of receipt, tracking information is sent via email as soon as your order ships to the email address on your order. If you have any questions about the status of your order, please email us at info@lilys.com
Please check with your mail carrier and neighbors to see if there may have been a delivery mistake. If you still cannot locate your package, please email us at info@lilys.com. We’ll do our best to work with the carrier to resolve, though please note we are not responsible for errors in order or address entry which result in our shipping company not being able to deliver.
We currently only ship to Continental US addresses. At this time we are not able to process orders shipping to Alaska, Hawaii and American Territories. No international shipping is available via lilys.com at this time. For those looking to ship outside of our current shipping zones, you can find Lily’s on Amazon, Thrive Market, Vitacost and Lucky Vitamin.

For those looking to ship to Canada, Lily’s is sold at Well.ca, Natura Market, VitaCost, Goodness Me.

Please keep in mind that chocolate does melt and high weather temperatures may affect product availability on Lilys.com and authorized reseller websites.
We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you need to cancel or modify your order, please contact info@lilys.com within 24 hours and we will do our best to accommodate your request.
At this time we are unable to fulfill wholesale orders. Lily’s products are distributed by UNFI and Kehe, you may be able to purchase through these distributors.
We offer a 100% satisfaction guarantee in the event of damaged or missing orders for emails sent within 5 days upon delivery receipt.
If an order is melted, we will replace it. If an order receives excessive damage, we will replace it. During warm weather product ships with ice packs and in protective thermal pouches, however, packages should not be left outside in high temps for long periods of time. *The only exception to this is if ice melts causing condensation: we will not refund this as our products are individually wrapped and minor cosmetic damage does not affect our taste.